Sales + Marketing Posts

Zig Ziglar, 1926-2012

Zig Ziglar passed from this world today after a short bout with pneumonia. He made a huge impact on me in my early sales and networking training. I bought cassette tapes, audio CD’s, and VHS videotapes and worked hard to absorb everything he threw at me. His style was approachable, his name memorable, and his wisdom unmatched. He is the one person I can credit with making me feel comfortable in front of audiences as I speak on the same topics to industry trade groups. I admonish my audiences: “Buy and put to use anything you can get your hands on by Zig.”

Thanks for everything Mr. Ziglar, you’ve helped me along the way many times.

Here are a few of his pearls of wisdom:

“Where you start is not nearly as important as where you finish.”

“I Honestly believe I have felt your feelings. I HAVE WALKED IN YOUR SHOES. You may have made some mistakes and you may not be where you want to be, but that has NOTHING to do with your future.”

“You don’t have to be great to start but you have to START to be great.”

“What you GET by achieving your goals is not near as important as what you BECOME by achieving your goals.”

“You were Designed for accomplishment , engineered for success and endowed with the seeds of greatness.”

“When you THROW DIRT at people, you’re not doing a thing but LOSING GROUND.”

“You are the only one who can use your ability. It’s an awesome responsibility.”

Have any Zig Ziglar thoughts?

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Frustrated? Don’t You Dare Give Up!

This post is an excerpt from my book, “Stop Your Grumbling. Get Out There! (The essential guide to networking to improve your bottom line.)” If you want to get your hands on a copy, it’s available from Amazon in paper or Kindle editions.

If you quit, you’ve failed… so don’t quit!

You remember Mr. Potato Head? The toy was almost dead after its market debut. In the beginning, the toy was given away for free, as a prize in cereal boxes. But it required a real potato – not included, as you might suspect. The toy didn’t gain traction when they introduced just the parts to the marketplace, some think because it required a real potato. Instead of giving up (quitting!), the manufacturer decided to include a plastic body in the kit, Hasbro took over, and the rest is history. If you have kids, you know how important Mr. And Mrs. Potato Head were in rescuing Woody from the toy collector in Toy Story!

Failure is a necessary component of success. I started my sales career selling franchises for American Speedy Printing, a Michigan quick-print franchise. Any professional salesperson knows that sales is nothing more than a numbers game. Most say that out of 20 sales presentations you make, you’ll successfully close, or sell, just one prospect.

Each franchise I sold garnered me a $3,000 commission. I was talking to one of the more successful salesman there and explained I was very frustrated that I was hearing “no” again and again and hadn’t received commission money for some time. He told me I was thinking about sales entirely wrong. Instead of just regarding the close as a success, I had to think of each “no” as a success.

I must have looked puzzled, he went on to explain: the commission is $3,000 and statistically, you know you need to make 20 calls to sell one. And then he changed how I thought about hearing “no.” He said that every time he makes a call, he makes $150, or 1/20th of $3,000! Amazing. It’s just a different way of wrapping your head around failure. Each failure gets you closer to a success, so each failure is indeed worth something!

When you fail, learn from it, figure out what went wrong in your presentation. Perhaps you need to better demonstrate your value to your prospective clients. Perhaps you need to send samples specific to the job they’re calling about. Something in your presentation needs to be tweaked.

How Are You “Wrapped”?

I’m writing a book and find myself leaving my office to write at a local coffee shop where I can be singularly focused on the project. While there this morning, it occurred to me how unappealing their baked goods looked and why. The shop’s competitor is Starbucks, just 4 doors down. I prefer this shop because it has less traffic and is quieter than Starbucks, not to mention they make great coffee!

But I’ve NEVER bought anything out of their pastry case. Why? Because all their offerings are wrapped in plastic-wrap. It looks horrible. My brain thinks anything pastic-wrapped was packaged the day before and was encased in a polyester tomb so they could squeeze an extra day of “freshness” out of it. Not only that, but the frosting or glaze on any pastry is going to stick to the wrapper when I open it… ugh! Starbucks on the other hand presents all of their baked goods unwrapped. They’re fresh. They’re appealing. I buy them.

How are you packaged? Is your website a boring template? Hope not. Does it look fresh? Hope so. Does it have big pictures? It better, potential clients want to see large, in-your face images. Can a viewer fly through 5 or 6 images in 5 seconds? They should, web usability expert Jakob Nielsen (website, opens in new window) says visitors to your website will give you eight seconds (yes eight!) of their attention to locate what they’re looking for.

So ask yourself: How are you “packaged”? Are you a muffin in plastic-wrap? Or are you a baked-fresh, pleasing-to-look-at, delicious, gotta-have-it slice of lemon poppyseed cake?

Written by one of many Detroit Photographers, Blake J. Discher. BTW, that sentence was crafted around the phrase “Detroit Photographers” for SEO purposes for my studio’s website. Photograph copyright 2012 Blake J. Discher, it’s mine, please don’t take it without asking first.

How Best to Get Client Testimonials (Book Exerpt)

Written by People Photographer Blake J. Discher

ASMP’s hot-off-the-presses book helps photographers understand photo markets in the digital age. “The ASMP Guide to New Markets in Photography”, consists of chapters written by individuals having different areas of expertise including including Tom Kennedy, Peter Krogh, Judy Herrmann, Richard Kelly and Colleen Wainwright. My chapter discusses selling in the new economy, what follows is an excerpt:

Testimonials Are Gold

Testimonials on websites are fast becoming popular. In today’s rushed world however, merely sending an email asking for a testimonial will likely not yield positive results. Your request will likely drop to the bottom of your client’s to-do list. Because of staff cutbacks, most of our clients are doing the work of several people and might not have the time to get to your request.

Make it easy for them. Instead, write the testimonial yourself and then email it to your client with a paragraph letting them know you’ve enjoyed working with them in the past and you’ve attached a testimonial about the photography you provided for their approval. Don’t go overboard in your review of yourself, keep it humble and let them embellish if they care to.

Keep in mind that some corporations forbid vendors from trading on their name. Check any contracts or other written agreements you may have signed before posting any testimonials on your site. Don’t assume your company contact knows the corporate policy.

Wish You Had More Time? You Do!

More hours in a dayEver find yourself at the end of the day asking, “where did the time go?” Or, perhaps you’ve thought to yourself, “I wish I had more time for this project.”

What if I told you you do? In fact you can easily (and I mean easily!) pick up the equivalent of 6-1/2 weeks per year. How? If you set your alarm to wake you just one hour earlier than you normally would Monday through Friday, you’d gain five hours per week, 52 weeks per year. If you do the math that’s 260 hours per year. Two hundred sixty! That works out to 6-1/2 weeks of “found” time.

I love this time; the house is quiet, the tumult of the morning hasn’t begun, and it truly is MY OWN time.

What will you do with all that time? Here are 10 suggestions:

1. Call a potential client you’ve never worked for.
2. Make a “touch call” to an existing client you haven’t worked for in a while.
3. Send a hand written note to an existing client to thank them for a recent job.
4. Add a few new images to your website.
5. Revise your website’s bio.
6. Ask a couple of key clients for testimonials for your site.
7. Ask a designer to evaluate your website. Is the format still current?
8. Work with designer to create a series of snail-mail postcards for next year.
9. Send an email blast to clients (potential and existing) that talks about a recent awesome job you just shot.
10. Determine how you’re different from your competitors and incorporate that into your sales presentation the next time the phone rings. Differentiation gets you jobs!

Good luck!

Sell Before or After the Shoot?

I was speaking with New York Portrait Photographer Michelle Kawka recently and she shared a recent experience with regard to knowing how to price a recent wedding job she photographed.

During her initial consultation with the couple, Michelle sensed that price would be an issue for the couple. She decided a good approach would be to discount her usual price for “photography and an album” a bit, and trust her ability to sell the couple additional albums, prints, and other tangibles when the couple came to her studio to review the photographs. (Just a side note, Michelle is a Sandler Training “graduate” and exudes confidence in just about everything she does.)

Biz Down or Stagnant? 10 Things To Do Now!

Thou shalt not stealBusiness down or stagnant? When did you last…

Tip #1: Update the images on your website? (Google loves fresh content.)

#2: Refresh the “About Me” page on your website? (Again, Google loves fresh content.)

#3: Mail (using snail mail) a thank you to a client with whom you’ve recently worked? (Snail mail is so much more impressive than email.)

#4: Do an email blast to your existing and prospective clients? (Be sure to include your name or studio name in the subject.)

#5: Attend a networking event… even an art opening at a local gallery?
(EVERY gathering is a networking opportunity.)

Still Intoxicated?

in•tox•i•cat•ed [in-tok-si-key-tid] adjective: mentally or emotionally exhilarated.

Friends often ask, “What was it that got you interested in photography?” My answer refers back to the first time I saw a silver print appear in the developer during my eighth grade photography class. I was “intoxicated” by photography from that point on. And I still am.

That said, I’m bothered that I haven’t worked on any personal projects in many years. With 365-projects all the rage, I just might start that picture-a-day project. There are plenty of good free blogging-platform templates from which to choose to showcase one’s work and you could even utilize Instagram or Tumblr if you’d like to work with a mobile phone.

What http://www.onlinepharmacytabs.com/mens-health.html does this have to with web marketing? The answer is that both your existing clients and potential clients will enjoy looking at your personal work. My website tracking data shows that the “Personal” category is second in clicks only to the “Corporate” category on my Firefly Studios site.

I think people have a real curiosity about what we photograph when we’re not being paid to photograph. While I was in China last month my good friend Peter Krogh turned me on to panos and time-lapse using the Nikon D800, so that’s what I’m going to concentrate on over the summer.

So get started with me as deepen my intoxication with photography. There’s no time like now to begin!