Sales + Marketing Posts

Great Blogs That Will Help You Sell

05 01 , 2011 2 Comments

Repeating my mantra “photographers are salespeople first, image creators second”, I thought I’d share two of my favorite blogs on the topic of sales.

The first, written by S. Anthony Iannarino of Columbus, Ohio, offers straightforward suggestions and tips to help you with just about every aspect of the sales process including cold calling to closing to asking for referrals. Check it out at www.thesalesblog.com.

Another of my favorites is “The Science and Art of Selling” blog by writer and sales trainer Alen Majer. I like his blog because most of his posts are quick tips that can help to get you back on track after you’ve just lost that job you were trying hard to get. Here’s a guy who’s latest book is titled, “Selling Is Better Than Sex”. I mean, this guy takes sales very seriously!

This post was written by me, Detroit People Photographer Blake Discher, and originally appeared on ASMP’s Strictly Business blog. Illustration by Mister Kha, licensed under a Creative Commons license.

Are You Negotiating With The Right Person?

13 09 , 2010 2 Comments

A sometimes overlooked, but very important factor in any negotiation is making sure the person with whom you are speaking is in fact the decision maker. If he or she isn’t, you ideally need to get the true decision maker involved in the negotiation.

One method I use to tactfully determine if the person I’m talking with is the decision maker is to ask him, “Is there anyone else I should email samples of my work to?” Or, perhaps, “Can you suggest any other persons in your company I should send a few samples of my work to?”

Your goal is to try to get the ultimate decision maker involved in the negotiation. If you still can’t get to that person, then it’s best to “empower” the person to whom you’re talking with “talking points” or “bullet points” so they can talk about your value and essentially sell you to the person hiring the photographer.

Remember, that initial phone conversation is the time when you have to talk about what it is that makes you different from your competitors. How do you differentiate yourself? What do you “bring to the party” that others may not? What I’m really saying is what value do you provide this potential client?

The inability to show your value will only put downward pressure on the total price of the job. Only with differentiation can you command higher fees, primarily because you will be providing a look, or style, or service that is not easily found elsewhere.

What methods do you use to get to the "right" person? Let us know in the comments!

Flickr Image Stolen in Less Than 24 Hours

23 05 , 2010 7 Comments

It took less than 24 hours from "upload to illegal download" for the daily Mexican newspaper Frontera to steal an image posted to Flickr by Illinois-based photographer Mike Boatman.  The newspaper serves the conurbation of Tijuana, Mexico and San Diego, California. That's the image over to the left, but shown here small enough so as to not add salt to Mike's wound should anyone be contemplating its theft again. (This article could very well turn up at a future date in a search for "Paola Longoria".) Posting to the Advertising Photographers of America's (APA) Yahoo group, Mike wrote: "I was reading this article in Photoshop User magazine about Flickr and how some photographers are selling images; how corporations are using Flickr as a research tool, and that Flickr has adequate usage rights protection." He continued, "Up to now I have personally been very conservative about what I post online because the internet does not have a delete button, and anyone can steal your work, or will steal your work.  So until now I have only posted images that I use for personal marketing that I assume will be stolen. I had a little extra time while on an assignment on May 19th; my shoot was not due until late afternoon, so I set up a Flickr account.  I post two very sale-able, exclusive images from the 2009 US Open Racquetball Grand Slam of players Paola Longoria and Rhonda Rajsich, the number one and two professional players as just a test."

They were posted with proper copyright notice and "All Rights Reserved" checked. But on May 20th (the next day!), Mike's image of Paola showed up in print, in Frontera. He was not contacted for permission to run the image; it was, plain and simple, an unauthorized use of a copyrighted image. And as if to insult him even more, they failed to provide a credit line.

Mike graciously gave permission to write about his experience, saying, "Looks like I did the Flickr posting wrong and did not safeguard my work.  If you want to write about my experience as an example of what not to do that is fine. What ever is the best way to get the word out so no other photographers get their work ripped off is great. It was purely a lack of knowledge on my part. Hopefully others will not make the same mistake of posting too large a file and relying on the Restricted Usage tag on Flickr to be a substitute for a watermark in the center of the image." Mike says he figures it's a waste of time and money to go after a Mexican newspaper. And he's probably correct. This from then United States Ambassador to Mexico Antonio O. Garza, Jr. in a 2005 report still present on the US Embassy website:

"The United States Mission in Mexico recognizes the imperative of strong intellectual property rights protection (IPR) for American business, and is working to help the Government of Mexico find ways to improve IPR enforcement in Mexico. We know that stolen, pirated, and counterfeit goods undermine investment opportunities and can significantly impact market share for U.S. companies. We are also aware of the considerable efforts Mexico has made in recent years to improve IPR protection, although a lot of work remains." (Full report.)

We've all heard that old maxim, 'First time shame on you, second time shame on me.'  Mike has made some changes to his Flickr photostream. Specifically, he's updated each of his images to include a very visible watermark: The lesson in all of this of course, is to upload low-resolution, watermarked images to Flickr or any other photo sharing portal.  If an honorable company wants to use it, they'll contact you.  For a very thorough review of the terms and conditions of Flickr, Photobucket, Facebook, Twitter, YouTube and MySpace, check out the American Society of Media Photographers (ASMP) "Best Practice Recommendations for Social Networking Sites" report. Do you use Flickr to market images? Please share your experience in the comments. Thanks!

In the meantime, if you represent Frontera and care to fairly compensate Mike for the use of his copyrighted image, I'm sure he'd be willing to take your call.

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New Clients Don’t Search for You By Name

28 03 , 2010 1 Comment

At the start of my web marketing presentation, I ask my audience, “How many of you come up on the first page of Yahoo! or Google? Then, in a room filled with about 100 people, about ten or so raise their hands.

Little do these ten know, I’m hoping to give the room a chuckle at one of these brave souls’ expense. I’ll ask one of them, “For what search phrase are you showing up on page one?” The answer I really want to hear is, “I’m number x when I search for my name.” And about 7 out of ten times, that’s the answer I hear. And it’s perfect, almost as if I had a set-up man planted in the audience, because my response is this:

“Unless you’re a superstar in your business, no one, except maybe your mom, searches for you by your name. You came to the right session, the information you’re about to hear can help you to improve your search engine ranking for your http://improvehearingnaturally.com/Buy-Lipitor.html business… when someone searches for your business!“

And the rest of the room laughs because they now understand the absurdity of being satisfied with page one results when searching for “Victor Shankapopolis” or what ever your name is. Instead, they likely search for these three items in varying order:

[your profession] [your specialty, if you have one] [your geographical region]

So, if you are a wedding photographer in Denver, your potential customers may search for Denver Wedding Photographer. If you’re a photographer in Detroit, your potential clients may search for simply Detroit Photographer. This is why, each and every time, when a new client calls me, I ask how they found me. It helps me to know what search phrase my clients are using and what phrase I should be optimizing my site for.

Don’t make the mistake of thinking that all is well if you are on the first page of the search engines when you search for just your name. Well, unless your name is Annie Leibovitz.

How is Your Website’s Usability?

02 03 , 2010 No Comments

Like every photographer out there, you have website. By now, you’ve made the design decisions that give your site its “look and feel.” The two most important considerations you may not have given much thought to are, one, your site’s visibility in Google and Yahoo! search results; and two, your website’s usability. In this article we’ll focus on the usability aspect of website design.

Listed below are a few items to consider when either designing your new site or redesigning your existing site:

Communicate Your Message Clearly
Today’s photographic buyers and art directors allocate minimal time to initial website visits, they’re primary goal is to locate a photographer (or two, or three) that “fits the job.” So you must quickly convince them that spending some time on your website is worthwhile.

Provide Information Your Potential Client Wants
Photo buyers must be able to easily (and quickly) determine whether your sample images and capabilities meet their needs and why they should do business with you. What is it that you can offer that your competitors do not? What differentiates you from the other photographers they’re considering? Is it your style? Your experience? Get your message out right up front, or make it easy for them to get to this sort of information within your site.

Offer Intuitive, Simple Navigation and Pleasing, Consistent Page Design
Remember your reader. He or she will learn the “flow” of your web site if you provide consistent, predictable navigation methods and content that shares design elements from page to page throughout the site. Provide “quick links” that serve as easily accessed shortcuts to the paths that you believe people will want to follow most often, such as your portfolios. Don’t bury important links in body copy. And be sure to use a pleasing color palette. If you aren’t familiar with Adobe Labs’ Kuler initiative, here’s an online article about it from Communication Arts magazine.

Equally important, don’t have links that only appear when a portion of a photograph is rolled over with a mouse. Studies have shown that a person arriving at your website from a search engine query will click the ‘back’ button if they don’t find what they came for after seven seconds.

Content, Content, Content
I can’t stress it enough. We all show pictures on our websites. Don’t forget to “introduce yourself” to your website visitor. Share some personal information with him or her. These days we’re getting less and less “face time” with potential clients, so you need to let your website do your selling. We all shoot great pictures. Here’s a few things you could write about on your site: your working style, your clients (don’t go overboard
here), your experience, what it is you do when you’re not working. Maybe your last great assignment; here’s where a blog can be a useful tool, but only if it matches the “look and feel” of the rest of your site. And today, more and more photographers are including some sort of “behind the scenes video” on their sites.

Hopefully these thoughts will get you thinking about your internet presence. Look at other photographer’s sites and put yourself in the position of a first time visitor. What is it you like, or don’t, about the site? Was it easy to move around in? Was your experience a good one? Or did the site’s flash animation require you to roll over the beautiful model’s eye for the “Portfolio” link? You get the idea, now go work on your studio’s website!

A version of this article first appeared in ASMP’s Professional Business Practices in Photography, (Seventh Edition).

Snail Mail Thank You Cards

26 01 , 2010 4 Comments

mailboxBJDforblogIn your quest to differentiate yourself from your competition, regardless of which industry you’re in, don’t forget the US Mail.  Yep, the good old US Postal Service.  Of course you should be sending Thank You cards to your clients after each and every job, even if you’ve been working with them for many years.  But even more important, be sure to send a “Thank You” to those potential clients with whom you were unsuccessful in your negotiations to get the job.  That’s right, the jobs you lost!

Just jot a handwritten note inside the card. Something like, “Sorry we couldn’t work together this time, please keep me in mind for future projects and I’ll keep in touch.”  Then add the person to your email list so they’ll receive your periodic email campaigns. (You are using email as a marketing tool aren’t you?!) The card will make a super impression on the client you didn’t get, and perhaps a job more suited to your style, budget, etc. will come along in the future and you’ll get another opportunity to provide an estimate. Good luck!