→ groozi [sales + web]

A play in one act.

Bob the Client: “If you can do this job cheap, we have a lot more work for you in the future.”

Me: “That sounds great, I really appreciate loyalty. Here’s what I’ll do for you Bob. Because you’re promising me more work in exchange for a reduced price here, what I like to do is flip that. I’ll charge you my full fee on this first job, and when that next job comes in, I’ll offer you a reduction in my fee of 10-percent.”

Bob: “Hmmmm, that’s interesting.”

Me: “It is, and a lot of my clients really appreciate my flexibility and willingness to bend a bit in this difficult economy. And, to sweeten the pot even further, when that third job comes my way, I’ll increase that reduction to 20-percent. And even better, I’ll discount the fourth job 30-percent. So, when can we get started on this project?”

You’ve called his bluff and the total discount across all four jobs amounts to only 15-percent.

If you don’t get the job you know three things:

First, the client was fishing for a bottom feeder and you didn’t bite… bravo! Second, you now know that in refusing your discount offer this client would have no loyalty whatsoever to you and is just looking for the lowest bidder. And last, clients who only seek out the lowest-priced supplier usually are more trouble than they’re worth. Ask me how I learned this lesson!

9 Comments

Jim CavanaughIt’s time for another guest post and we’re fortunate to have an excellent article by Buffalo Architectural Photographer Jim Cavanaugh. Today’s entry is excerpted from two posts Jim made as part of a conversation regarding standing up for one’s rights when negotiating with a client. Jim is currently the President of the American Society of Media Photographers (ASMP).

To quote Marlon Brando in “The Godfather”, “It’s not personal, it’s business”. Business is business. The point I wanted to make was to neither just “stand up” or “roll over”. Business is rarely that black and white unless you have a super unique style and are in a high demand, low supply, business. The question is all about the gray areas. If this, then what? Or, the proverbial, “a bird in the hand is worth two in the bush.” But is it? I doubt it.

Our goal is to make money. How best to do that should be a guiding principal. Business is often about compromise. To get to win-win, there likely needs to be a bit of lose-lose. What might you have to give up to get what you need? Take it or leave it tactics have a way of backfiring and bridges burned can last a very long time. A hard line on a philosophical issue my allow you to win this battle, but lose the war.

It’s a marathon. How do you go the distance? As we look at some of the ideas being discussed, I think we sometimes need to put aside the rhetoric and think in terms of working with someone on a personal level. Building a relationship. Being as concerned about the job next year as the one today.

Is it better to “teach a client the value of our work” or show the value by being easy to work with, reliable, professional and likable? Think about what value really is to your clients. It’s not a price tag on a photograph. Value is the entire package.

I have been in business over 35 years and have never been sued or have never sued anyone. I have never been inside a courtroom except to photograph it! But I have had my fair share of disputes over the years. On only four occasions did I even have to consult an attorney and the last time was in the mid 1980′s!

My approach is not to “roll over” and give in. My approach is to find a workable solution to whatever the business problem is. By not being bound by dogma or rhetoric and realizing that this is business and not personal, I almost always find a solution. A few times I have rolled over and walked away, because my business sense told me that to take the issue farther, based on my pride, would be a losing proposition in the long run. But there have been times when I have taken a strong stand and enforced my rights and settled matters to my satisfaction. But in each of those cases, it was clear that any further relationship with that client was over.

I believe that many photographers approach negotiations with a chip on their shoulder (due to previous encounters) and are ready for confrontation. My “being easy to work with” approach is about expecting issues to arise. It is business after all and each party is looking to get the best deal. But concentrating on our areas of agreement and mutual benefit. I don’t start the conversation with, “I own the copyright and you can’t do this…..”

Stumbling blocks arise; price, usage, third parties, etc. My reply is that we can work to find a solution. Sometimes it requires changing the scope of a project. And in some cases it requires the ability to agree to disagree and walk away from the project.

My philosophy on being easy to work with is about what ASMP SB3 Presenter Colleen Wainwright says: “Be useful, be specific, be nice.” (Have a look at Colleen’s excellent blog titled Communicatrix.)

For me, it’s about looking ahead. Finding agreement. Making it easy for clients to work with me. And finding the wisdom to know when to fight and when not to.

(Portrait of Jim Cavanaugh courtesy of Boston photographer Stephen Sherman. Photograph copyright 2011 Stephen Sherman.)

3 Comments

MobypictureThe British Journal of Photography today tells us that the image sharing service TwitPic has announced and agreement with the celebrity photo agency WENN. TwitPac will have the right to sell (and profit from, without you, BTW) any images you upload to its photo sharing website. Because TwitPic is one of the largest photo sharing sites used with Twitter, this has serious ramifications for photographers.

TwitPic brags that they’ve ammended their T&C to clearly state that you own the content. But what they soft peddle is that they can sell your images, in perpetuity:

The terms and conditions now read: “You retain all ownership rights to Content uploaded to TwitPic. However, by submitting Content to TwitPic, you hereby grant TwitPic a worldwide, non-exclusive, royalty-free, sublicenseable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the Service and TwitPic’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels.”

Shame on TwitPic for this blatant disregard for photographer’s rights. I urge all creatives, professional and amateur alike, to halt using the TwitPic service until they amend their T&C to eliminate this corporate greed.

But where to go to upload images to Twitter and other Social Media sites? Easy: Mobypicture.

Taking their cue from the massive amounts of negative attention heaped on TwitPic today, MobyPicture very clearly ammended their T&C to be much more in line with what is fair for photographers:

“Content Ownership: All rights of uploaded content by our users remain the property of our users and can in no means be sold or used by Mobypicture or affiliated third party partners without consent from the user.”

Continuing on their website: “This means Mobypicture will NEVER sell the rights to your shared photos and videos. Your content is yours!”

Many, many kudos to Mobypicture for taking a very positive step that benefits creatives everywhere. Perhaps if enough photographers stop using TwitPic and move to Mobypicture, TwitPic will get the message loud and clear!

9 Comments

anchor

Anchor text is the actual human readable text of any link on a web page. We’ve all seen the worst example of effective anchor text, the clickable Click Here. A link that simply reads “Click Here” tells the reader (and more importantly, a search engine) nothing about what that link is about.

Instead, you should attempt to have any link to your website “read” what that specific page is about. This is referred to as “relevant anchor text”. In other words, if you are a wedding photographer in Houston, perhaps you should strive to have any incoming links to your site read, Houston Wedding Photographer. This tells the search engine that the destination of that link will contain information about a Houston Wedding Photographer.

When you undertake a link exchange campaign, your incoming link’s anchor text ideally should be the keyword phrase for which you are optimizing your home page or another page on your site.

    Your keyword phrase is the phrase that you suspect buyers would enter into a search engine to find a photographer that offers the type of photography you provide. According to my research, the most common syntax used by a searcher seeking a photographer is in the form:
    [location] [specialty] ["photographer" or "photographers"]
    (With the plural generally having more occurrences.)

    If I’ve negotiated a credit line for any of my images appearing on my client’s website, I always specify the credit read Detroit Photographer Blake Discher with that text being the link back to my site. In fact, I just made that example a link to my homepage.

    Detroit headshot photographer Mary DuPrie (I did it again, the words Detroit headshot photographer are a link to Mary’s site) helps out her makeup artist Tammy Pore from time to time with a link in her blog to Tammy’s webpage. Because Tammy’s site is entirely made with Flash, incoming links play a critical role in Tammy’s SEO efforts. A screen grab of Mary’s blog post is below.

    Exaple of anchor text in a blog post

    (Tammy optimizes her site for the phrase “Michigan Makeup Artist” and Mary’s link will help Tammy in her SEO rankings.)

    Photo by Svadilfari licensed under a Creative Commons license.

    4 Comments

    Jorge Parra continues his two-part article (part one is here) in which he shares how he leverages LinkedIn in his marketing and to help him identify potential clients. Jorge is a commercial and fine art photographer based in Miami, FL, his work can be seen at www.jorgeparra.com.

    Three of the most powerful tools in LinkedIn are the Groups, the Answers, and what I call the Research Engine.

    Groups

    Belonging to groups in which your potential clients might roam is a critical step for your LinkedIn presence. Just point your browser to the “Groups” tab in Linkedin and start researching for the thousands of groups already established. Joining groups is sometimes instantaneous, but sometimes they are moderated and you’ll need to be approved as a member. The idea is to join groups and participate in some of the discussions there, share your knowledge and expertise, and bring alternative points of view to what is under discussion. Of course, your goal is to start building relationships.

    The greatest collateral benefit of belonging to groups is that you can actually ask all (or selected) members of a group to join your network. LinkedIn considers this a valid method of connecting. Once in your network, a person’s contact info is accessible. Of course, this information is not meant to be used to just spam those contacts; you should build relationships first!

    You may recall I mentioned in part one of this article that there is no benefit for photographers to join photographer’s groups, (stop preaching to the choir, etc). A fews possible exceptions would be for educators, presenters, seminarists, and workshop instructors, as most of the photographers in those groups could become their customers. You want to roam where your potential customers roam!

    Answers

    An equally powerful tool is to commit to answering the myriad of questions posted by an endless list of people looking for specific advice. This is, to me, the most interesting part of LinkedIn. Look for the “Answers” tab in LinkedIn. You provide feedback in your areas of expertise, helping people in their quests, who then, often immediately, want to become part of your network. All of this happens outside the groups, so responding to queries will help you in your research to find good groups to roam in as well!

    The amazing additional benefit of providing “answers” is that those who asked the original questions will be tagging and rating (first, second, third) the quality of the responses received. Both LinkedIn (in its internal research search engine) and Google take note of those tags and quality answers will help you rank better in future searches. This is like good Karma coming back to you, thanks to your original input. Seems to be a natural law in this universe.

    LinkedIn’s “Research Engine”

    As I said above, I consider LinkedIn’s search feature a “Research Engine” which is more than a simple search engine. This is because you can get deep into researching the companies you specifically want to target, and it is difficult to think of any relevant company that is not listed, in detail, in LinkedIn. If you don’t want to go into “Groups” or “Answers”, then learn to get deep into “Research”, but I need to emphasize, all three tools mingle perfectly well.

    You can do things like “Follow this Company” and receive notifications about news and updates related new people entering the company, new projects underway, and much more. Using this information you can start identifying specific people you want to make contact with, and use the tools described above to help in your effort to make contact. Right now, I am waiting on some initial contact attempts I have initiated to Victoria’s Secret, as one of my plans is to eventually have them as a client. With the Linkedin’s “Research Engine” capabilities, there is no need to think small.

    Something worth mentioning is your LinkedIn profile, you NEED to polish what people are reading about you. Everything I written above depends, in large part, on this one item, so start by puttin gin place your best looking profile and explore all possible profile settings ASAP. There is always more than the basics in LinkedIn.

    On a side note, I should add that Facebook also offers segmentation into Groups, and there are hundreds of groups indeed, but I have never got the quality feedback or established as many positive contacts with potential clients in Facebook as I have in LinkedIn’s groups. Others may have better luck, so I encourage everyone to explore this option too (assuming, of course, you have already set up your Business Page in FB!)

    Care to share how LinkedIn is working for you?
    Thanks and good luck!

    5 Comments

    It’s “Guest Post Wednesday” and we’re fortunate to have an excellent essay by Jorge Parra, a commercial and fine art photographer based in Miami, FL, whose work can be seen at www.jorgeparra.com. In it he shares his thoughts about how photographers can best leverage LinkedIn.

    One of the biggest mistakes made by photographers with regards to LinkedIn is joining photographer’s groups, since you will be preaching to the choir, and no marketing effort will have any value at all.

    The main reason to showcase yourself in LinkedIn is to reach the people who may eventually become your clients, and usually, those do not spend any period of time in photographer’s groups or simply, never join them in the first place.

    Put yourself in your client’s shoes and make educated guesses about where would they roam in Linkedin, then join those groups.

    My database so far is well over 500 people in LinkedIn, and well over 400 are potential clients: creative directors of advertising agencies, owners of marketing boutiques, editors at nationwide and local magazines, and key people in the luxury markets, in the USA as well as Europe, Japan, South America, etc.

    The reason you find so many comments about not getting work from LinkedIn comes from the fact that people are not linking their (best-looking) profile to the right people, in the right groups.

    Once you have someone in your network, you have access to his or her email and other contact info, data which LinkedIn allows you to download to your computer to prepare a contact list. By definition, these contacts are opt-in, meaning they are all willing to exchange info with you, so you would not be spamming a single soul with your newsletters, promos or news updates.

    Because you have this personal info, you’re able to send private, personalized emails, to very focused lists of people, those you REALLY want to work with, and make your best effort to reinforce your relationship with those highly specific people. Just last Saturday I got a request to link with one of the editors of Vogue America. I don’t know yet where will this lead, but no doubt, I will cherish and nurture this relationship with this very relevant contact!

    So in essence, this is the least you can do with LinkedIn. There is still much more than this, but this in itself is a great thing, much more useful and powerful than the “personal messaging” on Facebook or any other social network media. I’m not saying FB is not another tool to explore, just that the ROI in time and effort vs. effectiveness, by far favors LinkedIn.

    To this end, I consider Linkedin a Professional Networking Media, not a Social Networking Media. This distinction is critical.

    Read part two of this article.

    8 Comments

    ASMP is bringing Strictly Business 3 conference to Los Angeles on January 21-23, 2011 over in downtown LA at Sheraton. [And I'm going to be a part of it!] Interesting part is instead of a set list of classes, you are free to choose 6 of the following :

  1. The Agile Photographer: A Multimedia Partner for Business w/ Jay Kinghorn
    The Artist Lost and Found with Sean Kernan
    The Basics of Copyright, Licensing and Pricing with Susan Carr
    Breaking Into the Biz with Judy Herrmann
    Choose and Use Your Catalog Software with Peter Krogh
    Copyright Registration Workshop with Kate Baldwin and Jim Cavanaugh
    Essential Business Basics with Susan Carr, Judy Herrmann and Richard Kelly
    Essential Pre-production for Video: How to Budget, Quote and Crew Video Projects w/Richard Harrington
    Finding The Right Gallery For You with Thomas Werner
    Microstock: End of the world or a new world of opportunity? w/Ellen Boughn
    Multimedia & Digital Video Primer with Jay Kinghorn
    Secrets to Driving Traffic to Your Blog with Rosh Sillars
    Shooting Video with the HDSLR Cameras with Gail Mooney
    Stock Recipes with Shannon Fagan
    Strategic Estimating with Jeff Sedlik
    Strategic Reinvention with Judy Herrmann
    Thinking and Shooting in Motion with Gail Mooney
    What Makes a Successful Portfolio? with Ellen Boughn
    Work for Hire and Other Video Practices — Understanding Your Rights as a Video Creator w/Richard Harrington
    Your Website — Your Essential Marketing Tool with yours truly, People Photographer Blake Discher

  2. In essence, you put together your own seminar. Private consultation is also available. To find out more, click here. Pricing and registration right here. By the way, this is open to the public so even if you are not an ASMP member, you can take advantage of this though at a higher price than members.

    Jan 21-23, 2011

    Sheraton Los Angeles Downtown Hotel
    711 S Hope St
    Los Angeles, CA 90017

    Reprinted from PIX Feed LA with permission. Who’s the bald guy?

    1 Comment

    By now, it’s very likely that every client you shoot for knows about Flickr and other crowd-sourcing photo sites. Look at crowd-sourcing photography from a client’s perspective. Think about why some clients look to Flickr for photography instead of seeking out a photographer. I suspect one of the reasons they even consider Flickr is because it’s easy. Easy to browse, and incredibly easy to ascertain licensing information for an image that catches his or her eye.

    Now think about how easy it is to do business with you. How can you streamline your workflow to benefit the client? What steps can you take that will make working with you easier? Because of cut-back and staff reductions, there’s a good chance your client is doing the work of more than one person. Because of this, “easy” is huge value-added these days.

    Added value helps you to differentiate yourself from your competitors. Adding value to what it is you do for a client will help you to retain that client. Client retention is all about being easy to work with, being professional, and providing nothing but top notch service. Doing less will make you a one-hit wonder.

    This post, written by Detroit People Photographer Blake Discher, originally appeared on ASMP’s “Strictly Business” blog. Photo by veggiefrog licensed under a Creative Commons license.

    3 Comments